Saying Goodbye to Slow Communication & Admin Headaches with a Responsive Service that Goes the Extra Mile
“Over the past decade, First Aid Safety has consistently demonstrated its value as a key training partner, meeting our high standards and adapting to our evolving needs. From the outset, they showed a strong commitment to proactive communication and prompt responsiveness, ensuring our training sessions were efficiently scheduled.
Their attentiveness to course availability and scheduling queries made collaboration effortless, allowing us to minimise disruptions in our fast-paced environment. By ensuring compliance with industry standards and offering peace of mind in our investment in staff development, they have solidified their role as a valuable partner. We look forward to continuing this collaboration in the future.”
Patrick Adofo – Group Health and Safety Manager, Edwardian Hotels London
Client background
Edwardian Hotels London has been a prominent player in the hospitality industry for over 40 years, operating 13 hotels in iconic locations across the UK, including 10 Radisson Blu Edwardian properties. Today, the brand encompasses a curated collection of ultra-premium hotels, such as The Londoner, The May Fair, and The Edwardian Manchester, as well as award-winning restaurants and bars.
Challenges
The client faced several critical challenges during their time with the previous provider:
Slow Enquiry Response Times: Delays in responding to queries and course availability requests hindered the client’s ability to schedule training sessions efficiently.
Poor Administrative Errors: Ongoing mistakes in administration caused confusion and dissatisfaction, complicating the training process.
Delayed Certificate Delivery: Slow post-training certificate delivery forced the client to constantly chase updates, wasting valuable time.
Solution
To resolve these issues, we introduced a solution centered on efficiency and proactive communication:
Swift Communication: We prioritised quick responses to course availability and scheduling queries, enabling the client to check staff availability and set up courses with minimal delay.
Proactive Updates: We established a clear communication line to provide timely updates on course date changes and certificate turnaround times. Any unexpected delays were promptly communicated to keep the client informed, reducing the need for follow-ups.
Full Coordination: We managed all aspects of course coordination, from initial requests through to implementation, delivery, internal verification, and post-course follow-up. This comprehensive approach ensured a smooth process and timely certificate delivery.
Successful results
Our solution delivered several key benefits:
Improved Focus: The client could concentrate on their primary work, confident that their training processes were being efficiently managed.
Consistent High Service Standards: Since 2015, we have consistently met the client’s needs, delivering exceptional service that has retained their business and led to an increase in the number of courses requested. We have become their trusted provider for all regulated Health and Safety training courses.
Strong Working Relationship: Our consistent, high-quality service has fostered a strong, trusted relationship with the client, ensuring long-term collaboration and mutual growth.
Regulated courses delivered to date
Level 3 Award in Management of Food Allergen
Level 4 Award in Managing Food Safety in Catering
IOSH Managing Safely
Emergency Pool Responder
Level 3 Award in Pool Plant Operations
Conclusion
Our partnership with this leading hospitality client highlights the power of proactive, responsive communication in overcoming operational challenges. By addressing the client’s issues, we allowed them to focus on their core work.
Looking forward, we are committed to enhancing our services further and finding new ways to support our client’s growth and success. Our ongoing collaboration reflects the value of effective communication and a dedication to going the extra mile.
The company’s investment in regulated Health and Safety courses not only ensures compliance with industry standards but also offers peace of mind and improved workplace safety. This commitment to staff development through training aligns with the company’s core values.
”Our people truly are our greatest asset”
Ready to experience a seamless and efficient service for your training needs?
Book a call with our team today and discover how we can help streamline your booking processes with swift and effective communication.