Ennismore Customer Story
Supporting Ennismore’s Commitment to Safer Hotels A Trusted Partnership Since 2015
Key Stats
Number of staff trained
400 +
Training partners since
2015
On-site training delivery across
7 sites
MT - Training Manager @ The Hoxton London Hotels
“We’ve had a consistently positive experience working with First Aid Safety. The team has always been professional, reliable and easy to work with, making the organisation of training straightforward.
Our teams regularly comment on how engaging, interactive and practical the sessions are. The trainers are not only extremely knowledgeable but also genuinely fun, which makes the training enjoyable to attend.
They create a relaxed atmosphere where people feel comfortable asking questions, making the learning experience both interesting and memorable.”
Client background
Ennismore is a global lifestyle hospitality company that brings together a diverse collection of hotel, resort, restaurant, and entertainment brands rooted in culture and community.
Its portfolio includes The Hoxton, a collection of neighbourhood-inspired hotels known for their open-house atmosphere, distinctive design and connection to the local communities surrounding each property. It also includes Hyde, a lifestyle hotel brand grounded in music, freedom and a spirit of discovery.
First Aid Safety has worked with Ennismore since 2016, predominantly providing workplace first aid training to teams across The Hoxton hotels in London. As Ennismore’s UK portfolio has evolved, our training support has expanded to include Hyde London City.
The relationship has developed into a long-standing training partnership built around reliability, responsive communication and consistently engaging course delivery.
Challenges
Hotels operate around the clock in busy, fast-moving environments where employees may need to respond to an incident involving a guest, colleague, contractor or visitor.
Ennismore required a first aid training partner capable of supporting several hotel locations while maintaining a consistently high standard of delivery.
The key requirements included:
Coordinating training across multiple locations: Courses needed to be arranged around hotel operations, staff availability and changing training requirements.
Maintaining consistent training standards: Employees across different properties needed to receive the same high-quality learning experience and practical first-aid instruction.
Keeping learners engaged: Hotel teams include employees from a wide range of roles and professional backgrounds. Training therefore needed to be accessible, interactive and relevant to the situations they could encounter at work.
Minimising disruption: Courses had to be organised efficiently so that employees could complete essential training without creating unnecessary pressure on operational teams.
Providing dependable administration: Clear communication, accurate course coordination and timely certification were essential to keeping the training programme running smoothly.
Solution
First Aid Safety provides Ennismore with a coordinated and dependable first aid training service tailored to the practical demands of the hospitality sector.
Our approach includes:
In-house first aid training: Courses are delivered at Ennismore’s hotel locations, reducing employee travel and making training easier to organise around operational requirements.
Hospitality-relevant learning: Trainers connect first aid topics to realistic situations that hotel employees may encounter, helping learners understand how their skills could be applied in their workplace.
Engaging course delivery: Sessions combine practical activities, group discussion, demonstrations and realistic scenarios. This creates an environment where learners feel comfortable participating and asking questions.
Experienced and approachable trainers: Our instructors balance technical knowledge with an accessible and personable teaching style, helping employees remain engaged throughout the course.
Responsive course coordination: We work closely with Ennismore’s Training Manager and individual hotel contacts to arrange dates, confirm requirements and keep each course moving from initial enquiry through to certification.
Consistent service across locations: Whether delivering training at The Hoxton or Hyde, we maintain the same standards of communication, course management and instruction.
Successful results
The partnership has delivered many important benefits for Ennismore and its hotel teams.
A trusted relationship since 2016: First Aid Safety has remained Ennismore’s first aid training partner for approximately a decade, reflecting the strength and consistency of the service provided.
Positive learner feedback: Employees regularly describe the courses as engaging, interactive and practical.
Greater learner confidence: The relaxed and inclusive training environment encourages employees to participate, ask questions and practise essential first aid skills.
Memorable training experiences: Knowledgeable trainers and practical teaching methods help make the learning both enjoyable and easier to retain.
Consistent standards across hotel brands: Teams at different Ennismore properties receive a reliable and professionally managed training experience.
Straightforward administration: Responsive communication and dependable coordination make it easier for the Training Manager and hotel teams to arrange courses around operational demands.
An evolving partnership: As Ennismore’s London hotel portfolio has developed, First Aid Safety has continued to adapt its support, expanding training from The Hoxton properties to include Hyde London City
Courses delivered to date
Level 3 Award in First Aid at Work
Three-day regulated training for higher-risk or more comprehensive first aid provision.
Level 3 Award in Emergency First Aid at Work
One-day regulated training for nominated workplace first aiders.
Conclusion
Hospitality teams need more than a certificate. They need the confidence to recognise an emergency, make sound decisions and provide effective first aid when it matters.
Since 2016, First Aid Safety has helped Ennismore deliver that standard across its London hotels through practical, engaging and professionally delivered first aid training.
”A creative hospitality company rooted in culture and community, with a global collective of entrepreneurial and founder-built brands that have purpose at their heart.”
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