Building Confidence and Safety at Millennium Hotels
About the Client
Millennium Hotels is a respected hospitality group with a strong presence across the UK. After a successful training session for their Plymouth team earlier this year, they decided to bring advanced first-aid training to their London site.
Challenges
Before the training, Millennium Hotels faced a few key challenges:
Different Needs Across Teams: Employees in various roles needed the same level of first aid knowledge.
Unique Risks in Hospitality: Handling guest emergencies, kitchen accidents, and busy areas requires specific first aid skills.
Meeting Safety Standards: They needed to comply with health and safety rules and address risks identified in assessments.
These challenges showed that a basic first aid course wouldn’t be enough. They needed a more detailed and tailored solution.
Millennium Hotels was offered the Level 3 Award in First Aid at Work (3-Day) course because it addressed their specific needs for workplace safety and professional development. The training covered a wide range of medical emergencies, offering more detailed knowledge than basic courses. It ensured compliance with workplace safety standards and aligned perfectly with the health and safety requirements identified in their risk assessments.
Training Highlights
The training took place at Millennium Hotels' corporate site in Kensington. It was designed to be practical and engaging, combining essential theory with real-world, hands-on exercises. Staff learned how to handle a range of workplace injuries and illnesses, from common incidents to more serious emergencies.
The program also focused on building confidence, enabling participants to act quickly and effectively in high-pressure situations.
This advanced training also provided staff with opportunities to grow professionally, particularly by helping them qualify for certifications like the SIA (Security Industry Authority) accreditation. By the end of the course, employees felt confident and well-prepared to manage emergencies, contributing to a safer and more secure workplace for both staff and guests.
Feedback and Results
Feedback from participants was overwhelmingly positive.
Key takeaways included:
Increased Confidence: Staff felt prepared to handle emergencies with skill and assurance.
Practical Knowledge: Real-world exercises made the training relatable and useful.
Career Advancement: Many employees are now progressing to SIA training, supported by their first aid certification.
Following the success of this session, Millennium Hotels plans to extend similar training to other locations across the UK. Their dedication to safety and employee development continues to set them apart in the hospitality sector.
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