The small print
Terms and conditions of booking
Terms & Conditions
1. Course bookings
Bookings can be made by email, via the First Aid Safety website or by telephone. Individual customers are required to make payment at the time of booking via a credit or debit card. Purchase order numbers need to be quoted where applicable.
Payment for the course/s is taken at booking unless otherwise stated. If payment by invoice has been agreed, the payment needs to be made 30 days from the date of invoice or prior to the course start date, whichever comes first. This only applies to customers who have a credit account set up with First Aid Safety. Payments are accepted by credit, debit card or BACS.
3. Overdue accounts
First Aid Safety reserves the right to charge interest on overdue accounts if payment is not received within our agreed credit terms from the date the account became due until payment is settled. Where necessary any court fees or collections charges through a third party will also be payable by the client to First Aid Safety.
4. Course prices
All course prices are correct at the time of it being published and may be subject to change without notice or consultation. In such a case, we reserve the right to charge the fee applicable at the time we receive a booking request.
a) No fee is charged for bookings cancelled by more than 20 working days prior to the course start date.
b) A 50% fee is charged for bookings cancelled within 20-11 working days prior to the course start date.
c) A full fee is charged for cancellations received by 10 working days or less prior to the course start date.
d) Cancellation requests must be made in writing and acknowledge by First Aid Safety by the due date.
a) Transfers are subject to availability and requests must be made in writing and acknowledge by First Aid Safety by the due date.
b) No fee will be incurred to first transfer made by more than 20 working days prior to the course start date. Any subsequent transfers will incur a 50% fee.
c) A 25% fee is charged for bookings transferred within 20-11 working days prior to the course start date.
d) A 50% fee is charged for bookings transferred within 10 working days prior to the course start date.
e) Unless prior agreement course transfer dates must be confirmed within 10 working days by the client. Cancellation fees apply otherwise.
7. Late arrivals or non-attendance
First Aid Safety reserves the right to refuse entry to delegates who miss a session or arrive late for a course. A full fee will be incurred in all such cases. The full cost of the course will be charged for delegates who fail to attend or show up to the course. Delegates must adhere to the course timings stipulated within the joining instructions.
8. Delegate fitness
Delegates attending our courses must be free from any condition or injury that would hinder their capability to participate in the practical elements of the course. Employers are responsible for selecting suitable candidates to become first aiders in the workplace.
Delegates must attend and complete all sessions of the course to qualify for certification. We reserve the right to withhold certificates until full payment has been settled. Requests for copy certificates must be made in writing and are subject to an administration charge of £15.00 plus vat per certificate plus postage.
10. Refresher courses
Delegates attending the two-day First Aid at Work Refresher course must present a valid First aid at work certificate issued by a HSE or an Ofqual approved awarding body. Delegates whose certificates have expired will not be accepted onto the course. In this instance, the full course fee will still be charged.
11. In House Training Courses
First Aid Safety reserves the right to cancel a course and recover the full cost of the course where rooms are deemed unsuitable for training. The venue chosen by the client must be suitable and adequate to meet the required standards by the HSE. The requirements of the training room will be discussed with the client prior to course booking.
12. Force majeure
First Aid Safety cannot accept responsibility for unforeseen circumstances beyond our control that may require us to cancel or reschedule a course. Every effort will be made to give the customer as much notice as possible and offer a reasonable alternative.
13. Personal property
First Aid Safety does not accept responsibility for the loss of personal property belonging to the delegates while attending any of our courses.
14. Right of admission
First Aid Safety provides a safe environment for all our employees and learners. We are committed to maintaining high a standard of health, safety and welfare and everyone has a responsibility to behave safely and not to do things that put themselves and other people at risk. Therefore, we reserve the right to refuse access to any individual or groups of individuals found to be behaving inappropriately or contravening our health, safety and welfare policies.
15. Complaints procedure
On a very rare occasion, issues may arise as a result of misunderstandings and can be easily resolved. However, we recognise that there may be times when you feel that our service has not met your expectations and wish to raise this as a formal complaint.
To make a formal complaint please contact us:
or by phone on 020 7112 8543.
First Aid Safety Ltd. Monticello House, 45 Russell Square, London, WC1B 4JP